By checking out, you agree to the following terms
Processing & Shipping:
Processing is 5-7 business days.(7-14 during high volume) During this time, your item is made by hand, packaged correctly and accompanied by a personal note, so it takes time. Also there’s delay due to just life in general and this isn’t something I do full time because I am regularly hospitalized and in grad school.
I really appreciate your patience, if it has been past 7 business days (not including weekends and major holidays) please email me so I can see what’s going on.
Shipping is first class and should arrive within 3 days (not including Sunday’s) and you can have your tracking number upon request. Please put it in the notes to seller or email me. I do not send this automatically.
Returns & Refunds:
***please note that i am not responsible for lost, stolen or damaged packages and if you have an issue with delivery, please contact USPS.
there will be no refunds for packages lost by the carrier due to it being out of my control. you . may contact them via phone or through their website, first class shipping does not come with insurance but you may file a missing mail claim on the USPS website and they can attempt to to . locate your package ( https://www.usps.com/help/missing-mail.htm ) once a package is dropped off at USPS, it is no longer in my control*** (if you would like to purchase a shipping option with insurance, please let me know via email)
No refunds, no returns due to the fact that every order is made to order and you may only cancel orders within 24 hours of you placing the order. There will be a 5$ restock fee deducted from your refund.